Terms of Service

Welcome to Calestial Hours. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using our website and placing an order, you agree to these Terms of Service, as well as our Privacy Policy. If you do not agree to these terms, please do not use our website.

2. Products and Pricing

  • Products: We offer a selection of watches for purchase on our website. All product descriptions, images, and specifications are provided to the best of our ability.
  • Pricing: Prices are listed in the local currency and are subject to change without prior notice. All orders are processed at the current price displayed on the website.

3. Order Process

  • Placing an Order: Orders can be placed by selecting products and proceeding through the checkout process. We only accept cash on delivery (COD) as the payment method.
  • Order Confirmation: Once you place an order, you will receive a confirmation message with the details of your purchase. Please ensure that the provided information is accurate.

4. Shipping and Delivery

  • Processing Time: Orders are typically processed within 1-2 business days. Delivery times may vary depending on your location but generally range from 3-7 business days.
  • Shipping Charges: Shipping charges will be calculated based on your location and the weight of the order, and will be displayed at checkout.
  • Delivery: Payment is made in cash at the time of delivery. Ensure that someone is available at the delivery address to receive and pay for the order.

5. Returns and Refunds

  • Return Policy: Returns are accepted within 7 days from the date of delivery. Items must be unused, undamaged, and in their original packaging.

  • Return Process: To initiate a return, please contact our customer support team via:

  • Refunds: Since we only deal in cash on delivery, refunds will be processed as cash refunds once the returned item is received and approved. Refunds will be arranged through a mutually convenient method.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at:

7. Customer Responsibilities

  • Accuracy: You are responsible for providing accurate and complete information when placing an order. We are not liable for any errors or inaccuracies in the information you provide.
  • Availability: Ensure that someone is available at the delivery address to receive and pay for your order.

8. Intellectual Property

  • Ownership: All content on our website, including text, images, logos, and trademarks, is the property of Calestial Hours and is protected by intellectual property laws.
  • Use: You may not use, reproduce, or distribute any content from our website without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Calestial Hours shall not be liable for any indirect, incidental, consequential, or punitive damages arising from or related to the use of our website or products.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of our country. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in our country.

11. Changes to Terms

We may update these Terms of Service from time to time. Any changes will be posted on our website, and we encourage you to review these terms periodically.

12. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us at:

Thank you for shopping with Calestial Hours. We value your business and are committed to providing you with excellent service.