Refund Policy

We strive to provide our customers with the best shopping experience possible. If you're not completely satisfied with your purchase, we offer a hassle-free return policy.

1. Return Eligibility

  • Time Frame: Returns are accepted within 7 days from the date of delivery.
  • Condition: Items must be unused, undamaged, and in their original packaging. Please ensure all tags and labels are intact.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized products.
  • Items purchased on sale or with a discount.
  • Gift cards.

3. Return Process

  • Contact Us: To initiate a return, please contact our customer support team via:

  • Approval: Once your return request is received and inspected, we will notify you of the approval or rejection of your return.

  • Shipping: If approved, you will be responsible for shipping costs for returning your item. Shipping costs are non-refundable.

4. Refunds

Since we only deal in cash on delivery, refunds will be handled as follows:

  • Processing Time: Once your return is received and inspected, we will notify you of the status of your refund.
  • Method: If approved, your refund will be processed as a cash refund, which will be arranged through a mutually convenient method.
  • Late or Missing Refunds: If you haven’t received your cash refund yet, please contact us via:

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at:

6. Shipping Returns

To return your product, you should mail your product to the address provided by our support team upon return approval. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Thank you for shopping with Calestial Hours. We appreciate your business and are committed to providing you with the best service. If you have any questions or concerns, please don't hesitate to contact us.