refund policy

Refund Policy

We want you to be completely satisfied with your purchase from Calestial Hours. If you're not happy, we're here to help.

Return Eligibility

  • You can return your product within 7 days of receiving it.

  • Item must be unused, in original condition, and in its original packaging.

  • Returns must include proof of purchase (order number or receipt).

Non-Returnable Items

  • Items damaged due to misuse.

  • Items not in their original condition or missing parts for reasons not due to our error.

How to Initiate a Return

Please contact us at:

Include your name, order number, reason for return, and photos (if applicable).

Refund Process

  • Once your return is received and inspected, we’ll notify you via email or call.

  • If approved, the refund will be processed through cash reimbursement, as we only offer Cash on Delivery.

  • We will contact you to arrange refund delivery.

Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.